How do I contact customer support?
If you have a question, concern, or issue with GlassFrog you can contact the customer support team for help and assistance.
- By email:
When logged in to your GlassFrog account, click on the question mark icon (
) at the bottom left and select "Get Support":
Accessing support in this way provides our support staff with valuable information about your account that makes it easier to assist you.
-
Live Chat (premium):
Premium organizations can open the Live Chat by clicking on the speech bubble icon (
) at the bottom left:
When agents are available, you will be connected directly to them and receive assistance in real-time. If no agent is available, your query will be converted into a ticket and followed up by email.