Admin and Billing

How much does GlassFrog cost and how do I sign up?
You can sign up by clicking on the button "Start for Free" or "Start Free Trial" and see how much GlassFrog costs on our pricing page...
Thu, 7 Feb, 2019 at 4:00 AM
How can I update my billing information?
Please note that you will only be able to update your billing information if your organization is set to pay by Credit Card (rather than invoiced). For pa...
Mon, 3 Dec, 2018 at 2:21 AM
How do I view my billing history? (video)
If you're an Administrator in GlassFrog, you can review current and previous receipts. Here is a short video to show you where to find this informatio...
Thu, 7 Feb, 2019 at 3:43 AM
How do I upgrade my organization to GlassFrog Premium? (video)
Watch a short video on how to upgrade your organization to Premium: Any administrator in your organization can upgrade your organization's acc...
Thu, 7 Feb, 2019 at 3:44 AM
How do I set up payment via invoice?
The Billing Admin of the organization can request the payment to be done via invoice by contacting support@glassfrog.com. Once this is set up, the billin...
Thu, 4 Oct, 2018 at 8:24 AM
What is GlassFrog Preview?
Context to share with anyone using GlassFrog preview GlassFrog supports a version of the production database called "Preview".  This version o...
Wed, 5 Apr, 2017 at 2:21 PM
How do I add a new user to my GlassFrog organization?
If your account has Administrator privileges within your organization, you will see an "Account Members" item under the Admin menu.  Here will...
Thu, 28 Dec, 2017 at 12:25 PM
What are Viewer accounts?
For billing purposes GlassFrog treats organization members that meet all of the following criteria as "Viewer" accounts:  hold no roles not in ...
Tue, 12 Jun, 2018 at 3:33 PM
How do I bulk import new users into my organization?
As a GlassFrog Admin you can import a list of members using a CSV file.  Create a CSV file (in Excel or any other program - but make sure it's ...
Thu, 18 Apr, 2019 at 10:29 PM
Why can't I add a new user to an existing organization?
Having trouble adding a new user to your organization?  It's likely because that same email address has been used in another GlassFrog organization tha...
Mon, 18 Sep, 2017 at 8:17 PM