General

How do I add notes to a role?
You can add notes to any role you fill.  Admins can also add notes to any role at all. Notes are added directly on the role page itself.  Look for the &...
Tue, 27 Nov, 2018 at 12:49 AM
How do I exclude role fillers from meetings?
As a Lead Link or Administrator in your organization, you can assign people to roles and choose to "Exclude from Meetings".   They will be a rol...
Mon, 24 Oct, 2016 at 11:08 AM
How do I delete a policy?
The majority of policies are created during a Governance meeting.  The exception is if the policy is on a role's domain, then the role filler can up...
Fri, 31 Mar, 2017 at 2:53 PM
How do I update the circle's strategies?
The circle's Lead Link ( or Secretary, or GlassFrog Admin at the request of the Lead Link) can update the current strategies for the circle. Go t...
Wed, 27 Dec, 2017 at 11:35 AM
Is the information I have in GlassFrog secure?
GlassFrog is hosted on AWS and we use SSL to protect the traffic going from your browser to our servers (https://www.ssllabs.com/ssltest/analyze.html?d=ap...
Mon, 15 May, 2017 at 2:10 PM
How do I view my own person page?
You can navigate to your own Person Page (the page that shows all of your roles and circle memberships) by first visiting your Profile Page and then click...
Tue, 23 Aug, 2016 at 11:46 AM
How do I change my email address or password?
Navigate to your settings through the menu on the top right of GlassFrog. Click your name > then click Settings.   If you want to change your email, ...
Fri, 8 Sep, 2017 at 1:24 PM
How do I request a new password after the reset password link has expired?
Need to obtain a new password because your request for one timed out?  Or because your initial link to set up your password expired?  Just click the &quo...
Mon, 18 Sep, 2017 at 8:09 PM
How do I manage my email notifications?
GlassFrog allows users to determine how frequently they receive email notifications. To change your settings, navigate to the Notifications page via the...
Tue, 6 Feb, 2018 at 10:49 PM
How do I contact customer support?
Email:  When logged in to GlassFrog, you can use the "Get Support" link found under your Profile picture.  Accessing support in this way pro...
Thu, 28 Dec, 2017 at 9:10 AM