General

How do I contact customer support?
If you have a question, concern, or issue with GlassFrog you can contact the customer support team for help and assistance.  By email:  When logg...
Mon, 6 Jan, 2020 at 3:09 AM
How can I be a member of multiple organizations?
What is multi-org support? This feature allows you to join multiple organizations, using the same email address. If your organization was recently cr...
Mon, 3 May, 2021 at 1:09 PM
How do I change the name of my organization?
To edit or change the name of your organization: You need to be logged in as an administrator,  Go to the dropdown menu of the left sidebar and selec...
Mon, 10 Jun, 2019 at 1:38 PM
How do I add an image to my profile?
GlassFrog currently has two ways to add an image to your profile.   Option 1:  If you have not linked your GlassFrog account to your Google account...
Fri, 25 Oct, 2019 at 6:47 AM
How do I make my GlassFrog organization publicly visible?
Holacracy is all about transparency, and to that end some organizations want to allow others outside the organization to be able to view the structure, role...
Sun, 6 Jun, 2021 at 5:26 PM
How do I add or remove the Circle Lead/Lead Link role on the Anchor circle?
The Lead Link role in the Anchor Circle behaves differently than roles in sub-circles.  If you're looking to assign a Circle Lead/Lead Link to a sub-...
Sun, 6 Jun, 2021 at 5:32 PM
How do I assign or change a Circle Lead/Lead Link in a sub-circle?
With the exception of the Circle Lead/Lead Link of the largest circle, they are assigned just like any other role. To check out how to assign a Circle Lead...
Sun, 6 Jun, 2021 at 5:39 PM
Why can't I add/edit the accountabilities on the Circle Lead/Lead Link role?
In GlassFrog you cannot add/edit the Circle Lead/Lead Link's accountabilities.  The reason behind this is that a circle’s Circle Lead/Lead Link inhe...
Sun, 6 Jun, 2021 at 6:34 PM
How do I add a member to a circle without giving them a role?
The answer to this question depends on whether your organization is running Holacracy version 4.1 or Holacracy version 5.0.  According to the Holacracy ...
Tue, 14 Jul, 2020 at 3:26 PM
How do I assign someone to a role (with or without a focus)?
In Holacracy, assigning non-elected roles is a Lead Link's accountability. However, in GlassFrog, if you're an Admin or a Secretary of the circ...
Sun, 4 Aug, 2019 at 2:20 AM