General

How do I contact customer support?
Email:  When logged in to GlassFrog, you can use the "Get Support" link found at the bottom of the left navigation sidebar: Accessing support...
Thu, 1 Aug, 2019 at 7:56 PM
How do I switch between the new UI and the classic UI?
Our new User Interface is currently being beta tested! How do I enable the new UI?   To enable the new UI, click on your profile name/icon in the top...
Mon, 3 Jun, 2019 at 2:46 PM
How can I be part of more than one GlassFrog organization?
GlassFrog only allows you to join one organization per email address. This means that if you want to be a member of two organizations, you will need to u...
Thu, 1 Aug, 2019 at 7:22 AM
How do I change the name of my organization?
To edit or change the name of your organization: You need to be logged in as an administrator,  Go to the dropdown menu of the left sidebar and selec...
Mon, 10 Jun, 2019 at 1:38 PM
How do I add an image to my profile?
GlassFrog currently has two ways to add an image to your profile.   Option 1: If you have not linked your GlassFrog account to your Google account, ...
Thu, 1 Aug, 2019 at 6:23 PM
How do I make my GlassFrog organization publicly visible?
Holacracy is all about transparency, and to that end some organizations want to allow others outside the organization to be able to view the structure, role...
Mon, 10 Jun, 2019 at 1:28 PM
How do I add or remove the Lead Link role on the anchor circle?
The Lead Link role in the Anchor Circle behaves differently than roles in sub-circles.   If you're looking into assigning the Lead Link to a sub-circ...
Thu, 1 Aug, 2019 at 7:05 PM
How do I assign or change a Lead Link in a sub-circle?
With the exception of the Lead Link of the largest circle, Lead Links are assigned just like any other role.  To check how to assign a Lead Link to the Anc...
Thu, 1 Aug, 2019 at 7:22 PM
Why can't I add/edit accountabilities to the Lead Link role?
In GlassFrog you cannot add/edit the Lead Links Accountabilities.  The reason behind this is that a Circle’s Lead Link inherits the Purpose and any Account...
Fri, 30 Nov, 2018 at 8:21 AM
How do I add a member with no role to a circle?
Members of your organization can be added to a circle in two ways: The first way is to assign them to a role within a circle.  See the following artic...
Thu, 1 Aug, 2019 at 7:40 PM