When logged in to GlassFrog, you can use the "Get Support" link found at the bottom of the left navigation sidebar:
Accessing support in this way provides our support staff with valuable information about your account that makes it easier to assist you.
Note: If you are unable to log in to GlassFrog, you can always email support directly at firstname.lastname@example.org.
Premium organizations will find the Live Chat button at the bottom right corner of the GlassFrog window.
When an Agents is available you will be connected directly with them to help you in real-time.
If an Agent is not currently available your query will be submitted as a ticket and someone will get back to you shortly.