GlassFrog Support

Introduction 11

• How do I get started with Holacracy?
• Getting started with your GlassFrog organization
• Introduction to GlassFrog (video)
• How do I add or change the purpose of my organization?
• How do I add or change the Domains or Accountabilities for the Anchor circle?

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General 29

• How do I contact customer support?
• How do I switch between the new UI and the classic UI?
• How can I be a member of multiple organizations? (currently in beta testing)
• How can I be part of more than one GlassFrog organization?
• How do I change the name of my organization?

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Governance 19

• How do I start a Governance meeting?
• How do I make a new Circle?
• How do I create a role?
• How do I assign Secretary, Rep Link and Facilitator?
• How can I change a Circle's name?

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Tactical 5

• How do I know what metrics I'm accountable for?
• Why can't I close my tactical meeting?
• Why did my Tactical meeting close?
• How are metrics added to a circle?
• How do I add a checklist item?

Tensions 5

• How do I save a tension to bring to a Tactical or Governance meeting?
• How do I pull an existing tension into a Tactical or Governance meeting?
• How do I add a new tension in my Inbox?
• How do I turn tensions into Action, Project, or Agenda Item in my Inbox?
• How do I import tensions for others in a meeting (as the host)?

Projects & Actions 12

• How do I add a new project for the roles I fill?
• How do I add a new action?
• What happens to projects when role-fillers change?
• How do I view a list of projects for myself or my circle members?
• How do I use the project ROI calculations?

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Premium 17

• What features come with a premium GlassFrog account?
• How do I upgrade my account to Premium?
• How do I enable the Habit Support Program for my organization? (Premium)
• How do I enable the Habit Support Program for my account? (Premium)
• How do I create an asynchronous governance proposal? (premium)

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Integrations 9

• How do I set up Slack Integration? (premium)
• How to request projects and actions of other roles in Slack? (premium)
• How do I enable the Slack @-Mentions for Roles? (premium)
• How do I send asynchronous proposals for my circle to Slack? (premium)
• How do I turn off email notifications for proposals that are being posted to Slack? (premium)

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API 4

• Where is the GlassFrog API documentation?
• How do I get API keys?
• How do I get linked objects?
• Where can I find the change log between API v2 and v3?

Reports 3

• How do I email people in my organization?
• How do I get a list of all roles and role-fillers?
• How do I view the Holacracy Statistics report? (Premium)

Mobile 11

• About GlassFrog Mobile app
• How do I log on to the GlassFrog Mobile app?
• How do I sign out the GlassFrog Mobile app?
• How do I find a specific information in the GlassFrog Mobile app?
• How do I access my circles on the GlassFrog Mobile app?

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Admin and Billing 20

• How much does GlassFrog cost and how do I sign up?
• How can I update my billing information? (video)
• How do I update my credit card and billing information?
• How do I view my billing history? (video)
• How do I upgrade my organization to GlassFrog Premium? (video)

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Language Support 3

• How can I set the default language for the whole organization? (admins only)
• How do I switch languages for my individual account?
• What gets translated in GlassFrog language versions?