GlassFrog Support

Introduction 13

• How do I get started with Holacracy?
• Getting started with your GlassFrog organization
• Introduction to GlassFrog (video)
• Introduction to Modular (video)
• Introduction to Setup Mode (video)

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General 26

• How do I contact customer support?
• What is GlassFrog's current status and performance metrics?
• How can I be a member of multiple organizations?
• How do I change the name of my organization?
• How do I add/remove a picture to/from my profile?

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Governance 14

• How do I start a Governance meeting?
• How do I add a role/circle?
• How do I elect Secretary, Facilitator, and Circle Rep?
• How can I change a circle's name?
• How do I remove a Role/Circle?

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Tactical 4

• Why can't I close my tactical meeting?
• Why did my Tactical meeting close?
• How do I add metrics to a circle? (internal metrics)
• How do I add checklists to a circle? (internal checklists)

Tensions 4

• How do I add a new tension in my Tension Inbox?
• How do I import an existing tension/agenda item/proposal into a Tactical or Governance meeting?
• How do I turn tensions into Action, Project, or Agenda Item in my Inbox?
• How do I import tensions for others in a meeting (as the host)?

Projects & Actions 11

• How do I add a new project for the roles I fill?
• How do I add a new action?
• What happens to projects when role-fillers change or are removed?
• How do I view a list of my projects or of a Circle's projects?
• How do I use the project ROI calculations?

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Premium 21

• What features come with GlassFrog Premium?
• How do I enable the Habit Support program for my organization? (Premium)
• How do I enable the Habit Support Program for my account? (Premium)
• How do I create an asynchronous governance proposal? (premium)
• How do I remove an asynchronous governance proposal? (premium)

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Integrations 9

• How do I set up Slack Integration? (premium)
• How can I request projects and actions of other roles in Slack? (premium)
• How do I enable the Slack @-mentions for roles? (premium)
• How do I send asynchronous proposals to Slack? (premium)
• How do I turn off email notifications for proposals posted to Slack? (premium)

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API 2

• Where is the GlassFrog API documentation?
• How do I get API keys?

Reports 4

• How do I email people in my organization?
• How do I get a list of all roles and role-fillers?
• How do I view the meeting report? (premium)
• How do I download or print my org data into a pdf document?

Mobile 11

• About GlassFrog Mobile app
• How do I log on to the GlassFrog Mobile app?
• How do I sign out the GlassFrog Mobile app?
• How do I find a specific information in the GlassFrog Mobile app?
• How do I access my circles on the GlassFrog Mobile app?

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Admin and Billing 13

• How much does GlassFrog cost and how do I sign up?
• How do I update my credit card and billing information?
• How do I upgrade my organization to GlassFrog Premium?
• How do I set up payment via invoice?
• How do I add a new user to my GlassFrog organization?

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Language Support 3

• How can I set the default language for the whole organization? (admins only)
• How do I switch languages for my individual account?
• Can I see GlassFrog in other languages by changing the URL?

Setup Mode 3

• What is Setup Mode?
• How do I turn on/off Setup Mode in my organization?
• How do I use Setup Mode? (video)

Holacracy Constitution v5.0 4

• How do I edit a role outside of a meeting when I am the only circle member in v5?
• How can I switch my organization from v4.1 to v5.0?
• What are the changes between Holacracy v4.1 and v5.0 in GlassFrog?
• How do I add sub-roles to a single-filled role in v5?